FAQ
Contact
No ticketing system. No chatbot. Email reaches a person, and every enquiry is answered within 48 hours.
- Support
- support@albionos.co.uk
- Administration
- admin@albionos.co.uk
- Response window
- Within 48 hours
- Registered office
- 5 Brayford Square, London E1 0SG
01Contact directly
There is no ticketing system and no chatbot. Email reaches a person. Include your order number where relevant and we will answer within 48 hours — usually the same day.
02Getting a faster answer
Most enquiries fall into a handful of categories. Including the right detail up front removes an entire round trip.
- Delivery issue
- Order number, the email address used at checkout, and whether you have checked spam.
- Refund request
- Order number and the reason. See the Refund Policy for what qualifies.
- Which system?
- A line on what stage your business is at — not yet trading, trading but disorganised, content-led, or already running automations.
- Multi-user licence
- How many people, and whether it is one business or several.
- Data request
- The email address the data is held under, and what you want done — access, correction or deletion.
A large share of questions are already answered on the FAQ — delivery, Notion requirements, licensing, refunds and the difference between the systems. It is worth thirty seconds.
03Registered details
- Legal name
- Albion Digital Operating Systems
- Company no.
- 17097232 — registered in England and Wales
- Registered office
- 5 Brayford Square, London, E1 0SG, United Kingdom
- Support
- support@albionos.co.uk
- Administration
- admin@albionos.co.uk
- Response window
- Within 48 hours, every enquiry
The registered office is an administrative address for correspondence and statutory filings. Albion operates remotely and does not receive visitors or deliveries at this address.
Check the FAQ first?
Delivery, Notion requirements, licensing, refunds and how to choose between the systems — all answered there.